Contact Us
Questions, bulk orders, or feedback? For the fastest answer while you're on the site, open live chat— when we're online you'll often get an instant reply. Use the details below, or send us a message.
Reach us directly
Live chat is best for a quick back-and-forth. Email and WhatsApp are perfect when you want everything in writing.
Live chat
Instant when online
Use the chat icon in the corner on any page.
Message us
We typically reply within an hour during business hours.
Location
8 Florence Elson Close · London, E12 5NY · United Kingdom
Business hours
Mon–Fri: 9am – 6pm
Sat: 10am – 4pm · Sun: Closed
Order issues?
Include your order number (#PPS-YYYYMMDD-XXXX) in your message or email subject for a faster response.
Send a message
We'll reply by email. Fields marked * are required.
Frequently asked questions
Short answers below — see the full FAQ page for detailed policies and links.