Frequently asked questions
Ordering, artwork, and shipping
Do I need an account?
No — you can checkout as a guest. Creating an account lets you save mockups and track orders easily.
How do I prepare artwork?
Upload PNG or SVG with a transparent background where possible. Minimum 300 DPI at print size is ideal for sharp results.
Where do you ship?
We ship within the UK unless otherwise stated at checkout.
How long does printing take?
We typically dispatch within a few working days. See Shipping for details.
Can I change my order?
Contact us as soon as possible — once printing starts we cannot always make changes.
More help
Visit Contact or read Returns.
Need an instant answer?
Use live chat on any page. When we are online, we aim for instant replies — ideal for quick questions about orders, sizing, or delivery without waiting for email.