Returns & refunds
We want you to love your print
Faulty or misprinted items
If your order arrives damaged, misprinted, or not as described, contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or refund in line with our policy.
Custom printed items are generally made to order — returns for change of mind may not be accepted unless we say otherwise at checkout.
How to start a return
Email support with your order number (or use the contact form). We will confirm the next steps, including any return address.
See also our Refund policy for timelines and eligibility.
Live chat is there when you need a quick answer — when we are online you will often get an instant reply while you are on the site.
Need help?
Tell us your order number and we will respond as soon as we can. For the fastest response while you are browsing, try **live chat** when we are online.
Contact support