Refund policy

Custom printed products are produced to your specification. Refunds for change of mind may not be available once production has started — this will be clear at checkout where applicable.

If your order is faulty, damaged in transit, or incorrect, contact us promptly with your order number and photos. We will offer a replacement or refund where appropriate.

Approved refunds are processed to your original payment method. Bank processing times vary — typically 5–10 business days after we confirm the refund.

Chargebacks should be a last resort — we resolve most issues directly with customers.